Google now offers service level agreement for 99.99 percent up time to Premier Edition customers. The Service Level Agreement (SLA) will ensure that customers get extra Service credit if they do not meet the desired criteria.
More about the SLA for Google Apps can be read on their website at
http://www.google.com/apps/intl/en/terms/sla.html
This is sure a good news for customers and is another step to reassure enterprise clients.
Saturday, November 1, 2008
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